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10-05-2020 09:12 AM in
Galaxy NoteI found that my Note 9 had wifi keep on disconnecting which happened after the update of software on 28 Sep 2020. Seem like some drivers inside this update triggered the wifi disconnect and reconnect all time. This problem happened in a few occasion of updates in chronical order. Some update solved the wifi disconnection issue but at some point in time if some new update brought the problem back again. I really urge the Samsung development team look into this issue.
Andy
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10-05-2020 09:20 AM in
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10-05-2020 10:01 AM in
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10-06-2020 03:36 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve Wi-Fi issue kindly follow below given step:-
- Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for contacting Samsung.
Warm Regards,
Samsung Customer Support