Original topic:

Note 9 green screen

(Topic created on: 10-05-2020 07:38 PM)
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Skywalker
Active Level 4
Options
Galaxy Note
Note 9 screen turned green suddenly.
unable to use phone properly.

Any tips?
12 Comments
ZaynM23
Active Level 4
Galaxy Note
having the same issue on my note 8 suddenly happened its probably gona be my last samsung phone
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Skywalker
Active Level 4
Galaxy Note
anyone know if this is true..

for this issue samsung may replace the display if it is not physically damaged...

I read it online somewhere...

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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness. 


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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