Original topic:

Note 9 Samsung pay update

(Topic created on: 08-31-2018 03:31 PM)
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Vamsidhargubbala
Active Level 1
Options
Galaxy Note
when I try to install the latest update of Samsung pay, I'm getting a message "Couldn't update Samsung Pay
Can't update this app while the Blue light filter is running. Turn off the filter to continue". but my Blue light is Off. any suggestions? d70f9aa1-5670-48c4-94e7-8b1bfd71c4ae.jpg
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17 Comments
kulwant311
Active Level 4
Galaxy Note
no brb
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sanjeev88
Active Level 8
Galaxy Note
blue filter off1bc7805f-278e-46d3-8a60-cc7ba30fb4a4.jpg
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Galaxy Note
as mentioned in my question, that's put off already...
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Galaxy Note
#ImranKhan
you are going to reset setting OK
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Galaxy Note
what setting?
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Galaxy Note
#ImranKhan
Go76874336-c29a-4d16-bcd3-8230d9d90aeb.jpg
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admin_
Expert Level 5
Galaxy Note
We do regrte for the inconvenience caused as you are unable to update Samsung pay application. We would like to inform you to follow the steps below to resolve your concern:-

- Kindly go to settings >> General management >> Reset >> Reset settings.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Check Samsung pay update from Samsung pay>>3 dot>>settings>>About Samsung pay or Galaxy app store.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
MitulMehta
Active Level 5
Galaxy Note
I did not face this issue at all.
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