Note 8 one time screen replacement

[JigneshJain]

I had purchased note 8 during offer period
on 4th November
activated before 10th Nov

however i still did not get activation message of one-time screen replacement under my galaxy app

further I tried getting in touch with email support and chat support team, everybody says you will get replacement only if banner comes and confirmation email arrive.

now my question is this is the way you treat a customer who buys 70k thing and you do not activate the offer he is eligble so that you can save some bucks?
also you didnt give wireless charger offer to me.
I was loyal HTC fanboy, but I just thought of giving samsung a try. I am very disappointed by this.

further I will like to inform if you do not activate same, be sure I will be flooding social media with this unethical practices you followed.

my screen is not broken, but I am eligible if this mishap happens.

my details
email Id. jigneshjain1853@gmail.com
mobile 9890184696

[MaverickSumit]

they wont solve your problem from here. Send them feedback or mail Samsung President Office for getting a call back from their executive at higher hierarchy.

[JigneshJain]

have you tried that bhai?
i have tried feedback app no response
now will fliid social media so everybody knows the issue

[MaverickSumit]

Drop a mail to samsung Ceo office or president office, email ID is available on site. Once I had an issue with my device amd this people weren't supporting me so I mailed there and they called me and solved my problem. They people seemed to be better than this executives amd even they took a feedback from me later. Try that, i think you will surely get the required support

[JigneshJain]

thank you will try it

[admin_]

Thanks for being with Samsung and sharing your concern. We apologize for the inconvenience caused to you. We would like to inform you that if you have activated the device within the offer period you are eligible for the offer. Also would like to tell you your offer period has been started from the date of device activation it will be valid for 1 Year. We will consider your device offer eligibility from the date of device purchased and activation. It is not mandatory to register your device to My Galaxy for this offer.

Be sure to hit ♡ when you find an answer that works for you.

[JigneshJain]

why should we believe samsung?
check the below text of mail from samsung
it clearly states we need to activate offer.

Dear Mr. Jain,

 

Greetings of the day!

 

Thank you for sharing your email with Samsung and providing us the opportunity to assist you.

 

We take this opportunity to thank you for sparing your valuable time to interact with us today.

 

This is in reference to your email regarding one time screen replacement offer for your Samsung device.

 

With reference to your email, we would like to suggest you that to activate one time screen replacement offer you need to visit ‘My Galaxy’ app, and there you will find a banner regarding one time screen replacement.

 

You must need to click on that banner to avail one time screen replacement offer.

 

However, we would like to inform you that we have a dedicated Support team for handling my galaxy app related queries/concern. So we suggest you that kindly write a mail to my galaxy team. They will update you with the relevant information accordingly.

 

Further, if you are still unable to avail the offer or banner is not showing on my galaxy app, forward the below mention details to my galaxy support team from your end:

1.       Clear copy of the Invoice

2.       Date of purchase

3.       IMEI Number#

4.       First Activation Number#

5.       Screen shot of My Galaxy application error message or window page where no coupon code details found.

6.       Screenshot of device activation message you received.

And write an email to My Galaxy Team my.galaxy@samsung.com

 

The Reference number of your email is 3722817809.

 

For any further assistance, please contact our Samsung customer care at 1800- 40-SAMSUNG (7267864).

 

Warm Regards,

Charita

Samsung Online Support Team

[JigneshJain]

do you Samsung people think we are fools to buy your flagship device and then run after you for getting eligible offers?
it's your moral responsibility to solve the issue at your end and update the offer for me

[JigneshJain]

@Samsung_IN we got Note8 flagship phone and still awaiting for wireless charger and one-time screen replacement banner on buggy my galaxy app. Dont know whats the status of low end,mid rangers. Email & chat supports says we dont know. Shall I ask from iphone care?

[slammy]

I think we should go to consumer forum now. who else is facing this problem?