Note 20 Ultra Soft Glow Near Punch Hole Camera

[pavanhurkat]

Team, facing a strange issue. On navy blue, grey and few other colors in backgroud- facing a soft white glow near punch hole camera and sometimes at top of display on N20 Ultra. Attaching the pictures. Please share inputs if anything is wrong with display. Thank you.

[Barney0w]

this is normal, this is the autofocus!

[pavanhurkat]

Auto focus? Can you elaborate a bit please. Thank you for reply.

[Barney0w]

the camera tries to recognize the face and has to focus for this

[pavanhurkat]

Alright, but why the glow around camera and top of the bezel? The face should be recognized during phone unlock I believe, but this is persistent on apps with blue, grey backgrounds. Your thoughts?

[Barney0w]

In Germany, this was rated as a display fault and the smartphones were repaired or replaced. I checked the community there again.

[pavanhurkat]

So, it looks like display fault. Service center should replace or repair.

[Barney0w]

Yes, get in touch with them

[Lekshmanan]

It Calls Pixel Burns.


May Heating Is The One Of The Reasons To Pixel Burn.

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. Please once visit the nearby service center they will check the issue physically and also try to provide you with the best solution.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support