Original topic:

Note 20 Ultra Heating Issue

(Topic created on: 01-13-2021 05:03 PM)
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ItsMePranu
Active Level 1
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Galaxy Note
I am facing heating issue since i bought this device. I thought it will go away with the One UI 3.0 update but no. I have updated to One UI 3.0 for more than 15 days but heating issue has not been cleared.Is anyone facing heating issues with your Note 20 Ultra. Let me know if there is a remedy.
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Overheating" issue please follow the below given step:

>>Close background running apps.

 

Follow the link for more details:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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