Note 10 plus is a disaster

[hakim]

Dear Samsung,

I am a Samsung Loyal Mobile Customer for the past 14-15 Years. But very recently I had a very bad experience regarding the new Note 10 Plus I purchased in Jan 2020. 

I got my new Note from Malaysia and in the first month of its use, i faced Moisture Detected Problem in the charging port. Initally I thought this error will go off automatically, but when it didn't go, I tried drying the phone (though the phone never came in contact with any water) or shake the phone but the error didn't go. 

I took my phone to Authorized Service Center in Pune India and they told me the phone is from overseas so there will be no warranty and the Phone's charging kit needs to be replaced which will be chargeable. As I had no choice I went for the repair and Paid Rs. 2,178/- and also my tamper glass worth Rs. 500 got damaged while repairing. 

I asked the technician whether the part was faulty , to which the technician mentioned no the part was not faulty and because it came in contact with some water or liquid the part got damaged. He showed me the part (picture attached) saying the part went green (though i couldn't see). 

My basic question is Note 10 plus being a premier phone and boasting of IP68 Rating which says you can take the note 10 in 1.5m under water for 30 min and the phone will not get damaged, and here I am without any contact with water the technician says because of water or liquid the phone got damaged? So what is this IP68 ratings? what if i actually take the phone under water and take pictures and videos (like it has been shown in many youtube videos boasting of water proof of Note 10 Plus) . 

I am seriously disappointed with Samsung this time around. I am wondering whether I really bought a flagship, top model phone of Samsung or did I buy a cheap phone. Though the cost I paid is Rs. 70,000/- . Very disappointed, Samsung you lost a loyal customer this time around.

Attached is the invoice and the faulty part pics. 

Hakimuddin. Kangsawala

[Dilli]

IP68 is eye wash nothing else. Samsung will never shy away by its cunning marketing tactics.

[hakim]

absolutely

[batking33]

and then there is a culture at Samsung service centers to hustle for part change even if your device need one or not.

[hakim]

yes

[msingh48]

I think people who are posting against Samsung smartphones are apple lover and Chinese smartphone lover.They don't know definition of smart technology. Samsung is a great innovator. Note 10 plus is an example of finest mobile technology.I suggest that u should try to learn to use delicate mobile technology.

[Dilli]

You dont need to be the ambassador for Samsung and teach us about technology. We know very well what is what. We put facts across. When your Samsung phone will not work as per your desire you will come in this forum with your silly complaint too. Then do teach us about technology. 🤔

[hakim]

Delicate mobiles ...hahahaha..ask them to keep them in showroom with a lock n key and y does these delicate mobile boast of IP68 ratings.
and FYI i have been using samsung phones for the past 14yrs. all i am mentioning is the flaw in their latest flagship phone where the phone did not came in contact with any liquid or water and yet the charging port got damaged..also please read about this issue of note 10 plus on other tech forums and u will understand what i am saying. Google about note 10 plus moisture detected...

[msingh48]

I am telling everything on the basis of my 10 year great experience with Samsung.