Note 10 lite touch problem

[drpiyush24]

I'm facing touch problems while earphones plugged in or in call while earphones plugged in..

Anyone have same issues?

Sometimes everything is normal and sometimes it get worst. Touch doesn't respond properly.

[Samsung_Support1]

Hi there,

Please follow the below mentioned steps in order to resolve the issue:-

> Perform the interactive check of touch (Samsung member app>>Get help>>Interactive checks>>Touch)

>Run the device in safe mode and check the issue.

>Perform the reset settings of the device (setting>>general management>>reset>>reset setting).

> Check the availability of software update.

> If still issue not resolved, please visit to the authorized Samsung service center with device and have it inspected for further resolution.

For address details of Samsung Service centers follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

Regards,

Team Samsung Members

[drpiyush24]

Done this things already..Updated software.. Issue is present in safe mode too.. Visited service center they said to factory reset so I did but not helped..

[NishitMehta]

Are You Using Any Flip Cover ?

[drpiyush24]

no

[drpiyush24]

I exchanged phone. No problem now.. but many more people facing same problem. Mostly touch problem coming while charging phone

[saisankirth]

yea am also facing the same issue while charging, does your problem got resolved after exchange ?

[drpiyush24]

yes

[praveenbablu]

how to replace it ?

[drpiyush24]

ask your retailer and service center nearby they will replace your device