Not my week with Samsung!!

[MaTshuma]

During calls the other person suddenly cannot hear me. I can hear them clearly.  I eventually have to hang up and call again. Anyone have the same problem and how did they sort it out?

[DannyN]

You have to take your phone to a technician. The problem might be the mouthpiece of your phone.

[Maps_sam07 · Accepted solution]

Hi  MaTshuma

Please try a soft reset of your device then test by calling, if the issue still persists then you can take it to the service center 

To perform a soft reset of your device.

Press and hold the power and volume-down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

https://www.samsung.com/za/support/service-centre/