Touch is misbehaving sometimes after UPDATE call gets disconnected during earphone connected, also ok google appears continuosly, volume also sometimes increasing and decreasing,media play and pause ,its annoying please do something and resolve it. Keypade minimizes youtube not playing in full screen Thank you
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would like to suggest you kindly follow the below mention steps to overcome the Issue:
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Check with Samsung original earphone. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account. - If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
