Original topic:

My Note 9 Got a Green Tint in Low Brightness

(Topic created on: 11-04-2020 10:37 PM)
683 Views
Rzwan1
Active Level 1
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Galaxy Note

My Note 9, just went past it's 1 year warranty, and developed a green tint in low brightness (Under about 35%) mostly noticable in grey areas. The display was fine until suddenly this morning when I turned the phone on it was green tinted. I use the phone mostly indoors so I need to use the phone in low brightnesses.

A quick Google search told me this is a common issue in Samsung high end phones. I have never updated my phone since I bought it, and I haven't recently installed anything new either. I have tried: deleting cache partition, soft reset, safe mode, factory reset. None of it worked.

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Screenshot_20201106-101611_Settings.jpg

Screenshot_20201106-101615_Settings.jpg

13 Comments
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Anonymous
Not applicable
Galaxy Note
due to software bug created by Samsung accidentally burns all oled panels no software cannot solve this just change your display
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Samsung_Support3
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We would like to inform you that in order to further analyze your concern kindly send system log file using Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Samsung_Support1
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We would like to inform you that in order to further analyze your concern kindly send system log file using Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes