Mobile service

[Imranchennai]

Mobile purchased on Amazon 4 March 

And received 11 March. 

After 20 day of purchasing I facing the problem mobile hacking.

Mobile is hacking and touch freezing.

 Past month I am facing this problem

Due to lock down can't able to take

Today come to customer service center in Chennai 

And I asked the phone replace phone

They given slip and send me 

U get call customer care and tell report the problem

And I called customer care of Amazon 

They telling they have policy to replace the mobile within 1 month.

Amazon and Samsung customer care called many times repating this issue.

Look for possible reply.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support