Missing software update option

[Zaheer01]

I bought my new Samsung Note9 and I couldn't find software update option in settings. Please help me. I need to update my phone. 

[Green_Grass]

Go to settings
Then software update
Then download and install
Then it will check for updates.
If not found option,
Then go to settings
Then about phone
Then software update
Then check for updates

[Anonymous]

New note9? They are still selling it? At what price bro?

[GalaxyA51user]

Hello, can you send some screenshots from Settings? What Android version you are? Are you rooted or custom rom installed? (It will remove software update page)

[Zaheer01]

I can't find software update option in this settings

[GalaxyA51user]

Download this app and take screenshot on the circled categories according to screenshot. And reply to me with the screenshots included by 4 categories. 

App link from Play Store: https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo

[Zaheer01]

Can I know for what are you asking?

[GalaxyA51user]

I want the information of the software installed and why software is preventing the update. I need number model, country where phone were manufactured, is it rooted and, that's it. App is safe, won't collect any data and it's created only for Samsung devices. 

(I don't want to see your SN or IMEI, I am not hacker to collect your data😅)

[Dalitso Mwansa]

I'm also missing the software update option. What do I do ?

[Anonymous]

Kindly check about phone option it might be there or try resetting the phone as it might be a software bug.