Mic not working on note 10+

[notyourtype45]

I don't why but it only works while recording video and on calls and does not work why using any other thing like gaming and sending voice messages etc 

[lArunDhillonl]

Check your microphone access settings.

[notyourtype45]

I checked it already

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, please follow the easy troubleshooting steps which might help to solve the issue.

1. Disconnect anything plugged into the headphone jack like a selfie stick, headphones, Bluetooth, etc.
2. Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)

Restart the device & Record your voice to verify
How to restart the device
Please follow the below steps
Note: If you use the security feature, the phone will require your backup password to unlock after rebooting.
Press & hold the power key>> Tap on Restart>> Tap again to Restart your phone.

Record your voice by using "Voice recorder" and play the recorded audio
Please follow the below steps
Navigate to apps screen and tap on Samsung folder>>Tap on Voice Recorder>>Tap on recording to record your voice then tap on Stop to save the recording>>Tap on Save>>Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support