Original topic:

MEDIA APP SEVERE BATTERY DRAIN

(Topic created on: 10-31-2023 03:51 PM)
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zabdiyer
Beginner Level 2
Options
Galaxy Note
Hi Members!
I am facing a really bad battery drain all of a sudden. Please refer to the screenshot and help me out. I am using my Note20 Ultra 5G for the past 2 years and its been really good on battery and performance.

This battery drain caused by Media app started from last 2 weeks. I have to charge my phone 2 to 3 times a day. Before this, I only charged once a day and I ended the day with atleast 20% juice left.

I have tried to delete all the new apps that I installed in the past few days, wiped cache partition atleast 2 times but still no luck. 


image


4 Comments
SamsungTec
Active Level 5
Galaxy Note
Go for samsung service to check your battery and I think it's need for replacement
Zammi
Active Level 8
Galaxy Note
You can do a small test.

From settings/apps, tap on the sort icon (next to your apps) and enable show system apps option. Now scroll down to Media app.
Tap Media, then battery and select restricted option.

Monitor few days to see how it goes.

I can see even WhatsApp is using more memory.

You can even try save media of WhatsApp settings as well.
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zabdiyer
Beginner Level 2
Galaxy Note
No luck. Instead, in the morning my alarm doesn't ring anymore. I guess the Media app controls the alarm tone.
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Samsung_specialist
Community Manager
Options
Galaxy Note

We hope this message finds you well. We would like to provide guidance regarding your device's battery health and potential actions to ensure it operates optimally.

To assess the status of your device's battery, we recommend the following steps:

Go to your device's "Settings."
Scroll down and select "Battery and Device Care."
Choose "Battery."
Here, you will find information about your battery's performance and health. If the battery status indicates that an action is required or if the battery health is not in good condition, we advise that you visit the nearest Samsung service center.

The service center's expert technicians will be able to thoroughly inspect your device and, if necessary, replace the battery to ensure that your device functions at its best.

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