Original topic:

Issue with zoom after latest update on S23ultra

(Topic created on: 08-26-2023 05:57 PM)
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Rahul_Bakshi
Active Level 3
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Galaxy Note
I am facing issue in zooming on S23ultra after recent update. When I zoom and take image what I see on screen and the image capture are totally different. 

Ex - if I zoom and take subject in the center before clicking I get image post click off centered. Yesterday I took a pic of moon on 100% zoom although I kept moon right in center but the image captured only black sky with only 2% moon is visible. 

image
In this image this bird was right in centre but this is what I got post click. 30X zoom

Please look in to this Samsung 
10 Comments
cs_member10
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please report the problems you are facing in your Samsung smartphone with a fresh log file which is in the form of a pdf file/jpg format. And also share a short video clip or 4 to 5 photos along with a pdf file, before and after the issue occurred, for better understanding.

Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

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