Original topic:

Issue with zoom after latest update on S23ultra

(Topic created on: 08-26-2023 10:00 PM)
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Rahul_Bakshi
Active Level 3
Options
Galaxy Note
I am facing issue in zooming on S23ultra after recent update. When I zoom and take image what I see on screen and the image capture are totally different. 

Ex - if I zoom and take subject in the center before clicking I get image post click off centered. Yesterday I took a pic of moon on 100% zoom although I kept moon right in center but the image captured only black sky with only 2% moon is visible. 

image
In this image this bird was right in centre but this is what I got post click. 30X zoom

Please look in to this Samsung 
10 Comments
umesh30
Expert Level 2
Galaxy Note
You need to reset the settings of the camera app...
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Rahul_Bakshi
Active Level 3
Galaxy Note
Same issue after resetting
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Ananta07
Active Level 6
Galaxy Note
Same issues face my s23 ultra
goodthings
Expert Level 5
Galaxy Note
My dear reset settings of camera app. Thanks.
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Rahul_Bakshi
Active Level 3
Galaxy Note
No, it's not working after resetting camera and camera asstent setting
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goodthings
Expert Level 5
Galaxy Note
My dear I think it's the effect of current last update, so now register a complaint to Samsung customer support through Samsung Members app as a error report and also send your's log files along with this error report. Thanks.
Rahul_Bakshi
Active Level 3
Galaxy Note
OK,
Thanks
goodthings
Expert Level 5
Galaxy Note
Your's most welcome. If you like please accept as a solution. Thanks.
0 Likes
Rahul_Bakshi
Active Level 3
Galaxy Note
This pic Clicked on 100x moon was in centre but this is what the outcom 20230826_213621_1000164284_1693065982.jpg
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