Original topic:

Horizontal lines in Note 9 display

(Topic created on: 12-26-2020 06:47 PM)
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yealuru1
Beginner Level 2
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Galaxy Note

My Note 9 (Verizon) started showing horizontal lines and bands on the screen. Based on my research, it has been a widespread issue, and almost all the Note 9s have been impacted or potential to be impacted.  What are my options? I have been using Samsung Android phones for long time and this particular model has serious quality issues. I would like Samsung to provide a solution to my problem. 

11 Comments
Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Travon
Active Level 1
Galaxy Note

i have the lines in phone after security patch when will a update come out to fix this issue or what can i do to solve this problem started it in safe mode and same issue it comes and goes but it wont stay off permanently with no horizontal lines and pale colours. 

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