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Beginner Level 2
Last two days my battery getting enormous heat and charging time drastically increased to 2 hours 30 min for full charging please suggest if any problem on software or hardware issue and tell me any solution

4 Comments
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check it on safe mood , if u also getting this issues on safe mood then there is proper solution for it, just wait for the next updates
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Expert Level 1
mention your phone model wen you make a post. use device care turn off your phone for 10 to 15 min , check your charger adapter & cable & try charging 😀
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Active Level 6
turn off fast charging from settings before charging.
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Active Level 6

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

1. Turn off Wi-Fi, GPS, Bluetooth etc: Swipe the notification panel>Turn off Wi-Fi,Bluetooth, and other connectivity features when not using them.

2. Usage of mobile phone when charging: We recommend you to avoid usage of mobile phone while charging.

 

For further details please click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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