Original topic:

Getting error in application error

(Topic created on: 10-26-2023 10:05 PM)
299 Views
TulikaMazumder
Beginner Level 2
Options
Galaxy Note
Getting error in application error continuously after transferring data from old mobile to Galaxy Note 20 Ultra 5g. Error does not mention which application but kept on coming after few seconds with only cancel and OK options. Tried rebooting the device multiple times but issue is not resolved. Please help.
6 Comments
JARVISRishabH
Expert Level 5
Galaxy Note
Use Smart Switch For Data Transfer.
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TulikaMazumder
Beginner Level 2
Galaxy Note
Yes that's what I used.
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JARVISRishabH
Expert Level 5
Galaxy Note
So What Issue you are facing.?
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umesh30
Expert Level 2
Galaxy Note
Are you completely transferred data from old mobile to new without closing the smartswitch app?
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cs_member10
Expert Level 5
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still persists, Kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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TulikaMazumder
Beginner Level 2
Galaxy Note
Thanks for your help. It seems the sim was faulty and my issue is now resolved after swapping the SIM
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