Original topic:

Galaxy note 8 cannot connect to mobile network

(Topic created on: 07-29-2020 09:21 PM)
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Samsung_gj3YPdK
Beginner Level 2
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Galaxy Note

Service centre said motherboard needs to be changed. Like why? Samsung needs to fix this asap. Sim card not detected. Mobile network option has vanished from connectivity. Once you open Sim card manager phone freezes. Cannot sign into samsung services.

All this going on with a flagship? Samsung needs to work on it now or replace with a new model even if out of warranty.

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8 Comments
Anonymous
Not applicable
Galaxy Note
Did you try resetting 🤔🤔. Did you try to root your divice or what? don't believe Samsung center for every small issue they say as motherboard problem. Even it may get fixed with reinstalling software using odin.
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Anonymous
Not applicable
Galaxy Note
Ignore this... 😐😐
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Galaxy Note
check ur notice section samsung rolled out a notice regarding this issue, all the note8 user will get, samsung is already working on it hopefully they will resolve it soon,
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Anonymous
Not applicable
Galaxy Note
😳😳😳 Yes I came to know now from another user... Everything is gone including imei. Only WiFi working in connections.
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saltaf
Active Level 10
Galaxy Note
It is known issue with July 2020 update, wait for new patch to be released by Samsung.
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pavan_h
Active Level 3
Galaxy Note

The patch will be done via OTA? I hope they don't ask each user to go to Samsung service center.

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saarang007
Active Level 7
Galaxy Note
My Note 8 got updated today morning with July security update and I have not faced any issue. It may not be related, but I wonder if this issue occurs with people who did not Factory Reset their phone at least once after Oreo to Pie upgrade.
Maybe try Factory Reset now (after taking backup) ?
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cs_member9
Active Level 7
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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