Original topic:

Charging Issue

(Topic created on: 04-15-2020 12:03 PM)
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GauravSaini925
Beginner Level 4
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Galaxy Note
Hello everyone 
I have Samsung Note 9, I'm facing a charging problem as its charging Very slow. 
The phone diagnosis says very thing is ok with the phone.
What can be the issue 
3 Comments
Drago
Active Level 6
Galaxy Note
Are you using the stock cable and charger?
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GauravSaini925
Beginner Level 4
Galaxy Note
yes the stock one..
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Samsung_Support3
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

1. We always recommend to use genuine Samsung charger for charging your device.
2. Check physical condition of USB cable, if any tear or bent please replace it with the new genuine one.

 

If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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