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Original topic:

Can someone help my phone isn't detecting the s pen at all

(Topic created on: 04-29-2024 08:20 PM)
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supernova8598
Active Level 3
Options
Galaxy Note

image
What my phone thinks


8 Comments
supernova8598
Active Level 3
Galaxy Note
It is literally out of the phone but my phone thinks it's inside and when I try to connect it, it just says spen couldn't connect
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Activist
Active Level 1
Galaxy Note
I think that's the problem I have too
supernova8598
Active Level 3
Galaxy Note
I have the samsung galaxy note 20 ultra 5g, around 6 am my phone was 90% when I came from school 15:30pm I was 0 percent and I'm not sure what to do because I use my phone for school
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Nicky_sam03
Moderator
Moderator
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Galaxy Note

Rechargeable batteries, such as those found on mobiles phones, tablets, laptops etc., become less effective the older they get.

Due to the chemical processes inside the battery, the battery life and ability to hold charge can decline over time.

If you are concerned about your battery life, there are some things you can do to generally help save your battery:

  • Turn off Wi-Fi when it is not being used
  • Turn off Bluetooth when it is not being used
  • Turn brightness to auto-brightness
  • If you are able to, turn on power saving mode
  • Decrease the amount of time before your screen goes to sleep
  • Change your email settings and reduce the frequency your emails are pushed to your phone
  • Close apps once you have finished with them, don't leave them running in the background
  • Remove widgets and disable any live wallpapers on your screen
  • Try purchasing a portable charger to carry with you
  • The battery will deteriorate quicker if the device is left with a depleted battery for an extended period of time

Also Test the battery health

Open Samsung Members App and tap "Support" on the bottom.
Check your battery status through "Phone diagnostics".
Tap "Test all".

For further assistance ad an assessment you can take the device to an accredited service center 

 

0 Likes
Anonymous
Not applicable
Galaxy Note
Send it for repair
supernova8598
Active Level 3
Galaxy Note
I am
Nicky_sam03
Moderator
Moderator
Options
Galaxy Note

Thank you for reaching out supernova8598.

Please try the troubleshooting steps below;

Please soft reset your device. Press and holding the power and volume down buttons until the device restarts ( this will not erase data, it is just to reboot the device)

Reset your S Pen.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Advanced features.
4. Select S Pen.
5. Select S Pen remote.
6. Select Menu.
7. Select Reset S Pen.

Please also ensure your device's software is updated

supernova8598
Active Level 3
Galaxy Note
Ok but I can't update it , it's a Samsung galaxy note 20 ultra , and it's update span of 3 years is over
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