Call recording feature not working in Samsung galaxy note 10

[ZaibaS]

Call recording feature is not working properly. Some random calls only get record. How to resolve this? 

[S_Kumar73]

what's your requirement. do u want to record all the calls. if yes. the open the phone app then click the 3 dot on top. then click settings, there you will find recording calls. click that. then click auto recording. there 3 options are there, choose the 1st one to record all the calls.

[Ehsank]

did you use wifi calling?

[Sidhabhi]

If you are using wifi calling then it won't work
or
sometimes true caller also affects call recording

[vinayshah]

calls made using WiFi calling will not get recorded. If you want to record your call, make sure you've turned WiFi calling off.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve this issue kindly follow the given below steps:

1. Check device cache:-Settings> Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.
2. Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
>>Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support