Original topic:

Black Screen in Note 9

(Topic created on: 05-25-2021 06:46 PM)
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SiriKrishna
Beginner Level 2
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Galaxy Note
Dear Users,

I am using Note 9 and I notice a black screen that comes in before the home screen is displayed whenever I try to turn on the display directly through finger print sensor. It max lasts for the time of a flash but its annoying.

even though I press on screen lock button I get a black screen for a flash of time before screen turns on,

Can anyone please suggest the solution.

PS: Factory reset didn't help though.
1 Comment
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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