Original topic:

Battery drain and get heatup

(Topic created on: 3 weeks ago)
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Umair400
Active Level 1
Options
Galaxy Note
I have my Samsung note 20 ultra and now form last 2,3 weeks and i observing that my phone is getting so heated and start quick battery drain even i am use they same way to use to be most of the time only chating on whatsapp, can someone guide me whats going on ? 
6 Comments
JupiterGuy
Active Level 3
Galaxy Note
Any new apps downloaded any apps running in the background?
Umair400
Active Level 1
Galaxy Note
Noo i rechecked multiple times and i delete so many apps even i turned off my locations etc... but still facing the same issue
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JupiterGuy
Active Level 3
Galaxy Note
Try going to settings, device care, battery and check which app is using the most battery and if that's normal for that app
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Umair400
Active Level 1
Galaxy Note
I checked and whatsapp is the most used app as usual but only whatsapp can't take as much battery
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JupiterGuy
Active Level 3
Galaxy Note
Try restarting your device too
Samsung_specialist
Community Manager
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Galaxy Note

To address the battery concern, we recommend performing additional troubleshooting steps to identify the root cause of the issue. These steps may include:

1. Update Software: Ensure that your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
   - Step 1: Go to Settings > Software update.
   - Step 2: Tap on Download and install.
   - Step 3: Follow the on-screen instructions.

2. Setup Phase: Your new phone’s battery may initially drain faster as you set up applications and features. This is part of the setup phase, and background operations are optimized during this time. Allow a few days for all background operations and syncing to complete.

3. 5G Service Impact: While connected to a 5G network, your phone may consume more battery than usual due to the high-speed processing of large-capacity data. Consider optimizing overall usage and adjusting background usage limits.

4. Optimization Steps:
   - Open Settings > Battery and device care > Optimize now.
   - Adjust Background usage limits: Settings > Battery and device care > Battery > Background usage limits.

5.  Use adaptive battery: Settings > Battery and device care > More battery settings > Adaptive battery.

 


If you have attempted these steps without success, we kindly request you to visit the nearest service center for a physical inspection of your device. You can locate your nearest service center using the following link: (https://www.samsung.com/ae/support/service-center/

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