Automatically factory reset

[Rachitt97900]

Hi team,

10 days ago i see movie in my Samsung note 20 mobile.

automatically it is switch off & when mobile open it is Factory reset. I don't know how can it possible 

236 GB data & 6GB Ram i lost.

Samsung team can't responsibility for this.

[Rachitt97900]

🔥🔥🔥

[S_Kumar73]

May be some one tried to do factory reset by using your credentials and using find my device to reset your phone.

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and go to service center for check and resolves this issue. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that you can restore the data if you have set data backup on your device before removing or replacing it. kindly follow the steps by using the below given link.

Restore gallery photos: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-can-i-recover-delete...

Data from the recycle bin: https://www.samsung.com/in/support/mobile-devices/how-to-restore-from-the-recycle-bin/

If you have any further queries, kindly feel free to get in touch with us if there is any issue regarding the Samsung.

Warm Regards,
Samsung Customer Support

[0857225ryhx3c6]

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