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04-23-2020 11:22 AM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve your issue follow the bellow troubleshooting steps:
1. Restart your device :- Press and hold the power key > Press restart > Phone will gets restart.
2.Check device in safe mode :-
Steps to enter into Safe Mode :- Press and hold the Power key, when Power off icon appears > hold power off icon.
Exit safe Mode:- Restart device.
Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support