Original topic:

App Installation issue in S23 plus

(Topic created on: 10-02-2024 11:48 PM)
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manupm1997
Active Level 1
Options
Galaxy Note
Not able to install apps on playstore or via any apk files 😪
6 Comments
cs_member10
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

● Settings> apps > playstore > storage > clear cache.

● Setting >Network preference > auto update apps > Turn on Don't auto update apps.

1) Open the Google Play Store app Google Play.
2) At the top right, tap the profile icon.
3) Tap Settings and then About and then Play Store version.
4) You’ll get a message that tells you if the Play Store is up to date. Tap Got it.
If an update is available, it will automatically download and install in a few minutes.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Compser> Select error report> select the appriopriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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manupm1997
Active Level 1
Galaxy Note
Did everything not working
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goodthings
Expert Level 5
Galaxy Note
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy Note
Your's most welcome to here.
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Rohan8865
Active Level 7
Galaxy Note
Same on my S24 plus after 6.1 update
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ananthkrishna
Active Level 4
Galaxy Note
Disabling "Auto scan when installing app" solved the issue1728970450531.jpg
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