Original topic:

After updating the software my s-pen not working

(Topic created on: 04-03-2022 04:02 PM)
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raja8387
Beginner Level 4
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Galaxy Note
Dear sir

 After updating my phone my s pen not work properly.
I'm using Samsung galaxy note 10 plus. All is working too smoothly and faster I'm totally very happy with device.In last few days i updating my device and after update my s-pen air action/air command not work. I visit service center and they says this is s pen issue and you buy a new s pen. 
But me and my 4 others friends using same series note 10 plus. And same issue was found in our device after updating.
I don't want to pay anything for s-pen,kindly replace it 


Thanks

1 Comment
cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support