Original topic:

A problem with my spen

(Topic created on: 04-16-2022 08:07 AM)
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Lovisa
Active Level 1
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Galaxy Note
My spen in note 20 ultra doesn't write if I hold the pen in an angle (in slanting position). It only writes when I hold it perpendicular to the phone.... why is this happening?
2 Comments
Ab_Heartsy
Expert Level 3
Galaxy Note
U mean 90° perpendicular 🤔? It might be an issue with the pen itself or the nib. Check it with a service centre.
cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

How to Reset S Pen
Please follow the below steps:

Step1: Navigate to the Apps screen and tap on Settings.
Step2: Tap on Advanced features.
Step3: Tap on S Pen.
Step4: Tap on Air actions.
Step5: Tap on More.
Step6: Tap on Reset S Pen.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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