Original topic:

5G

(Topic created on: 05-02-2023 10:01 PM)
543 Views
anandsri
Active Level 1
Options
Galaxy Note
Why 5G network is not stable in all sumsung mobile my friends also using samsung mobile they also saying same not stable it's just come and go like a thunder just a second how we will use 5G . When this will fix?
5 Comments
Suhrid_96
Active Level 6
Galaxy Note
No idea when this problem pertaining to Samsung mobile phones will be fixed. There is no such problems in other manufacturers handset. While in Samsung neither 4G,4G+ or 5G is stable at all.
Please solve this issue @SamsungIndia
user963
Expert Level 5
Galaxy Note
But I get jio 4g+ in my phone constantly but I don't get it in my airtel sim
Suhrid_96
Active Level 6
Galaxy Note
True
Never for airtel sim.
For Jio sim, mine is unstable
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Galaxy Note
Airtel is not working
cs-member11
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Follow the below steps to perform a settings reset:

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on General Management.
Step3: Tap on Reset.
Step4: Reset settings: Reset all settings to their default
Step5: Reset network settings.

Check device network mode settings
Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.

Note: We recommend to set device network mode as LTE/3G/2G or 5g (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".

Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as 5g/LTE/3G/2G (auto connect) mode.
Step6: Tap on OK.
Step7: Registered on network.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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