5G not working

[vikasthakur]

I raised a concern of no working of 5G services on my note 20 ultra to customer care. They said ticket has been raised and you will get a solution at the earliest. I not able to use 5G services in Jio despite of phone is upgraded to latest software and 5G services is also avaliable in my city.

[Vee67]

How.is the battery life on your note 20 ultra ... the one on mine **bleep**

[Himmats]

My area is having jio 5g but it says even if note 20 ultra is 5g phone it does not support jio true 5g. Phone is updated on latest version but still its not working. Please provide solution, ASAP
It's urgent

[vikasthakur]

Customer care executives are saying soon they will provide patch for this

[vikasthakur]

Now customer care are saying that your phone is not a 5G phone.

[RahulSirsat]

Yes I have received same response

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support