Original topic:

5G network issue

(Topic created on: 02-09-2023 05:08 PM)
877 Views
Devids
Active Level 1
Options
Galaxy Note
Helllo sir/mam
 I'm using galaxy note 20 ultra 5g bt I'm not getting 5g network it's seems like 4g handest. Evn i called several times to samsung help line and waited till here but i didn't get updates , even what's wrong i don't know. Because we spent nearly 1,00000 and not getting 5g network means it's shameless and samsung making us fools .now realme vivo 25k mobiles getting jio 5g and before 2 years back trusted samsung and brought note 20 ultra 5g and not getting jio 5g network ???
 Please do the need full solution because spending lakh and getting disappointment means nxt time onwards we will loose hope on samsung. Even samsung 20k mobiles connecting with jio 5g ,y not with galaxy note 20 ultra 5g ???
 Till the time we are happy to use samsung products but now it's disappointment with this functions, now we think that it's our mistake that we choose samsung...🥲🥲🥲
9 Comments
luvvv
Expert Level 5
Galaxy Note
I think it does not support SA service by jio but You can use NSA services by Airtel..
0 Likes
Devids
Active Level 1
Galaxy Note
Yup bt where m staying I'll get jio network,airtel it's not gud
0 Likes
Devids
Active Level 1
Galaxy Note
It should support it has taken care by samsung it's not our mistake we trusted samsung and we spent nearly lakh is it?
0 Likes
manojporwal
Active Level 7
Galaxy Note
But y using other network jio network is much better then airtel and one think y shod change network i pay more then 1lakh for note 20ultra 5g if it is 5g then all network work in note 20ultra 5g ?
0 Likes
Sid_Karna
Expert Level 5
Galaxy Note
Unfortunately, your phone doesn't support true 5g.
You should go to consumer court against the company if you think they have fooled you with marketing.
0 Likes
Devids
Active Level 1
Galaxy Note
Obviously will do this because they made us fool only
Sid_Karna
Expert Level 5
Galaxy Note
There is some bug. I am not getting any DMs since a month.
amantirkey
Beginner Level 2
Galaxy Note
Aman tirkey
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes