widevine L1 certificate

[guru108]

Hi team, 

Post july update unable to play hd content on Amazon prime video or Netflix. It seems the issue with widevine L1 certificate, please look onto this and give me an update I have reached out to customer care and the request number is as shown below.

REQUEST NUMBER:3764117135

I have updated my phone with october update, clearity is very low post update

Please let us know why we are unable to play HD vidoe on amazon and netflix 

I reached out to netflix, they clearly said that my phone has widevine L3 certificate instead of L1. I dont know with which update on my phone it updated from widevine L1 certificate to L3.

Pls look into this, it seems like you ppl have removed the widevine L1 certificate support for M30S HANDSET, PLEASE LOOK INTO THIS ISSUE ON PRIORITY BASIS.

ATTACHING SCREEN SHOT FROM OF PLAYBACK SPECIFICATION ON NETFLIX APP INSTALLED ON M30S 

Playback specification on netflix app of M30s handset

YouTube 1080 p

Request number : 376411713

YouTube 1080 p

YouTube 1080 p

YouTube 1080 p

Netflix SD clarity

Sd clarity netflix

[_Prakhar_Singh_]

please update your device to latest software
This issue was fixed in recent october update
even in amazon prime now it supports HD 1080p
and if you updated your device still not getting full resolution
please reset your device it will totally solve your problem

[Anonymous]

All the issues fixed with September security update. And October security also released. Update your device and clear data of ott apps. You are good to go.

[_Prakhar_Singh_]

i too use M30s it is fixed in mine for all youtube (upto 1080p)
netflix
and recently 2 days back amazon prime also fixed it.

[RohanGhag]

Reinstall Your Apps.
L1 Certification Is Revoked.