My widevine certification is dropping from L1 to L3

[SouravHazra007]

Again the same problem started. My widevine certification is dropping automatically from L1 to L3 time to time. My widevine certification is L1 but it is falling down to L3 without any reasons which is rediculous. I have reported about this issue more than 4 times after the last update recently this issue was fixed but total again it happened. You can clearly see that the widevine certification is dropping from L1 to L3 and then again after restarting it becomes L1 but in Netflix I am not able to stream in HD you can understand why. Please push another update and fix this issue. I am sending my system logs please solve this. This should not happen. Please send another update and fix this please.

[Rohan8865]

Which model? I remember back in 2020 M series and A50s series had this issue.

[SouravHazra007]

M33 5G

[Rohan8865]

Okay, it might get resolved in next update

[SouravHazra007]

Samsung's a real **bleep**, it doesn't care about the middle man's phones. Samsung only care about the S series, Z series and Fold series.

[Rohan8865]

True

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
 
Warm Regards, 
Samsung Customer Support