type c earphones issue

[dhruv039]

I am using samsung c type earphones that came with the phone on galaxy m40 itself and everytime i connect it shows "charging connected device is USB" instead of playing songs....but the earphones are working fine with other phone...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

 We request you kindly visit the service center as your device needs physical inspection, to check for the service center opening timings kindly connect with our chat support through given link :  www.samsung.com/in/support

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[anachu]

Is samsung type c to 3.5mm compatible with m52.
In specs it's not mentioned