Facing issue with type C earphone after Nov 2024 security update in M34

[Nikkumar]

I'm facing issue with type c earphones after Nov 2024 security update. When you listen a song & if your screen goes off then suddenly song stop playing and after screen on song start playing on mobile's speaker not in earphones. This also happened when you switched app and come again on that app same thing happened.

#Samsung_bug #bug #Nov2024securtityupdate #security_update

[Parekhmeet16]

-Solution: go to settings and find app's options
- go to app's and find and click whatever app you use to listen music.
- click on that app.
- scroll down you find battery options thare 3 options, unrestricted, optimiz and restricted
If restricted options selected then change to optimiz or unrestricted
-This help app to run in background
----If this helpful then accept my Solution 🙏----

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

Kindly check the same headphones with another phone or other headphones/ buds with the same mobile, if still facing issues, please visit the service center for a physical inspection of your device and headphones. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support