"Motherboard issue" for mobile after 23 months of usage needing 8k worth repair

[obiwankenubijedi]

"Motherboard issue" after 23 months of usage needing 8k worth repair out of warranty. Apparently same story across all Samsung service centers and associated Samsung mobile stores, say it needs motherboard change and would cost 8K as per company rules, but an unofficial IC change for 3K possible. They open the phone in your presence, say its a motherboard issue but not sure what happens afterwards. Surely something is fishy about it, wont go for Samsung mobiles anymore, atleast wont go for repairs out of warranty.

[user963]

Buy a new phone don't change motherboard

[SrajTech]

This is a manufacturing defect of exynos 9611 soc and a quality control fault of Samsung
They had provided free repair to many users but now it has become widespread
https://r2.community.samsung.com/t5/Tech-Talk/Auto-Restart-Brand-solution/td-p/10333335
Follow the above steps in the post, if they deny, then ask for discount and be adamant that the update has damaged your phone, tell them you will file complaints in consumer forum

[obiwankenubijedi]

same problem happened with my wife's phone in warranty a year ago, was advised by store against the repair/ motherboard replacement, but the phone is working fine after the repair.

[SrajTech]

Yes, this issue occurs generally after updating the phone and that too when the phone heats up a lot
Its best to prevent heating and not to update
They are providing discounts on repair, so its better to get it repaired as its performance is still good

[Navkecawesome]

Buy a new phone dude....

[shaikhfiroz]

O my g

[agentdj]

What phone do you have?

[obiwankenubijedi]

M31s and M21

[zeeshan9087]

Bro my phone is m32 5g scree friking problem