m20 auto restart issue

[Ricksan]

when i play music my phone get auto shutdown and restart even sometimes when I'm chatting those time my phone get auto restart I'm suffering this problems for 2 month and some lag and bug issues has added after ui 2 update..:(

[SattwickGain]

go to settings....device care....three dots.....advanced.....turn off auto restart

[Ricksan]

this feature has already off i have never used this

[SattwickGain]

ok then it's your hardware problem

[Raz_]

try a factory reset, maybe it'll get solved 🤷

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve auto restart issue please follow below given steps:

Go to Settings > General management > Reset > Turn off auto start.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support