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01-24-2021 02:57 PM in
Galaxy MSolved! Go to Solution.
1 Solution
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01-24-2021 03:01 PM in
Galaxy MA. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
(Connect with type C cable/type C earphone only for Android 11)
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
B. Go to >Settings>General Management>Reset >Reset settings
C. Go to Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
D. go to settings >>advance features >>enable reduce animation .
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01-24-2021 03:01 PM in
Galaxy MA. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
(Connect with type C cable/type C earphone only for Android 11)
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
B. Go to >Settings>General Management>Reset >Reset settings
C. Go to Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
D. go to settings >>advance features >>enable reduce animation .
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01-27-2021 03:03 PM in
Galaxy M- Mark as New
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01-27-2021 03:08 PM in
Galaxy Mlike if you taking your phone to ear screen of and when left then screen on right??
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01-27-2021 03:16 PM in
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01-27-2021 03:19 PM in
Galaxy M- Mark as New
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01-27-2021 03:45 PM in
Galaxy MWhen I turn the phone on my ear, the screen should be turned off but not off and it goes off and on in a while.
Because of which the phone would touch the skin and put on hold or cut automatically.
now you understood clearly pmy problem.
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01-27-2021 04:07 PM (Last edited 01-27-2021 04:10 PM ) in
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01-25-2021 09:01 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and perform the below mentioned steps to resolve the hanging issue:-
1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).
2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
For more information kindly click on given link:-
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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01-27-2021 03:04 PM in
Galaxy M