flash inactive

[suansimte]

The flash is inactive in 48mp .did anyone face the same problem and is there any solution for this?

[Hualngo]

Which model

[suansimte]

m30s

[Sciphile]

No solution

[suansimte]

lol

[Anikroyale]

Did you tery to turn on flash manually?

[suansimte]

yes I tried

[Anikroyale]

Is torch working the way it should do?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow these below mentioned troubleshooting steps to resolve camera issue:-

1) Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.

2) Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):
Samsung Members App > Feedback >Error report > Attach log file.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support