We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
▶ How to enable the Wi-Fi calling feature via settings
Navigate to the app's screen and tap on Settings. Tap on Connections. Tap on Wi-Fi Calling. Turn on Wi-Fi Calling. The Wi-Fi Calling feature has been turned on.
▶ How to enable the Wi-Fi calling feature via the Notification panel
Swipe down on the home screen to open the notification panel. Tap on Wi-Fi Calling to enable. Wi-Fi Calling has been enabled.
▶ How to enable Wi-Fi calling feature via the Phone App
From the home screen tap on Phone. Tap on Menu. Tap on Settings. Turn on Wi-Fi Calling. The Wi-Fi Calling feature has been turned on.
▶ If Wi-Fi gets disconnected between the call The call will switch over to VoLTE and there will be a seamless handover. If VoLTE is not switched on, the call will drop. If the issue persists, then follow the below steps:
▶ Remove the third-party apps: Settings >> Apps >> Select the third-party App >> Uninstall.
▶ Update device software: Settings >> Software update >> Download and install>>Check for software update >> If Software update available>>Download>>Downloading updates>>Install now. Note: Your phone will restart after the update is installed.
▶ Reset the device: Note: Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember the Google password before resetting the device because it is required during the initial setup. If you do not remember then advise to reset (Forgot password) the Google account. For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next>>Enter a new password>>Tap on Next.
▶ How to reset: Apps>settings> general management>reset (Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.)
After performing the troubleshooting steps, if the issue still persists, kindly get back to us with additional information in device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application.
To share a log file, click on Samsung Member's Application (Open Samsung member application >> tap on support >> tap on send feedback >> choose composer option >> select error >> select the appropriate category >> type your query)
