Original topic:

Microsoft copilot app not working

(Topic created on: 05-12-2025 10:59 AM)
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NJP321
Active Level 3
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Galaxy M
Dear Samsung, 

I was unable to edit any files formats like excel, ppt, and word.. It is asking for the sign in for each and every file we open, after sign in also it is not opening and the edit option is grade out ... 

Can you please look into it ...

Thank you 
Jagadeesh.
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are our valuable customer, we will surely try and help you with this. But since it is beyond our support boundaries we cannot support any third-party applications.

Kindly contact the respective application helpline. They will be able to provide you with the exact information about the issue.

Warm Regards,
Samsung Customer Support

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