Original topic:

Wifi calling switches itself off.

(Topic created on: 03-05-2021 01:57 AM)
1411 Views
BrainyInn
Active Level 3
Options
Galaxy M
Wifi calling was working fine on my M51 until 4th March evening. I'm using Jio as SIM1. 

Then suddenly, it started switching itself off in the middle of a call. 

I don't mean it is switching on and off depending on wifi strength. I mean that after I turn it on, it stays on for around 10-30 seconds, and then it turns off by itself. And then it doesn't turn on by itself. 

I have tried:
-Restarting the phone.
-Resetting the system and network settings from 'General Management'.
-All the other solutions offered by commenters in similar posts on this forum.

Another thing I've noticed that even for the little duration the wifi calling does stay on, the icons inside the phone app don't have the little wifi symbol on the receiver icons. 

This is a critical problem for me since I do not receive good reception inside my house and I depend on wifi calling to make several work calls.

Hope this is fixed by Samsung on priority basis. 
5 Comments
帕里克
Expert Level 1
Galaxy M
generally it will work either with wifi or with mobile data on.
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Hariplay
Active Level 1
Galaxy M
I'm also facing the same issue. It was working perfectly before. But it's not working right now
siddarthv2
Active Level 1
Galaxy M

Same Issue,

Until Feb 27 , 2021 i used VoWiFi 

Guess some samsung software update has created this issue.

#samsung Please rectify with update

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Samsung_Support1
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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BrainyInn
Active Level 3
Galaxy M
I've done this. When and how can I expect a response? There are others who are facing the same issue.
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