Why is Samsung ignoring real 5G issues and sending copy-paste replies?

[Anonymous]

Even after explaining that the 5G signal drop issue is affecting many users with Exynos 1280 phones (like M33, M14, A33, M13), Samsung Support is still sending me the same copy-paste DM asking for contact details.

📌 I have already shared that this issue is not specific to one device, but a widespread problem — proven by hundreds of user complaints here on Samsung Members.

Samsung needs to:

Acknowledge the issue publicly

Stop blaming individual users or SIMs

Roll out a fix or update ASAP

➡️ I’m attaching the repeated DM from Samsung Support below so everyone can see how they are ignoring the real concern.

This is not how a brand should treat its loyal users. We need real answers, not templates.

#Samsung #Exynos1280 #5Gissue #NetworkDrop #GalaxyM33 #M14 #A33

[Anonymous]

Absolutely right brother. The biggest irony is — Exynos and its modem are Samsung's own creations, and yet they can't ensure even basic quality control. If it's your in-house processor and modem, why is it so poorly optimized? Why is it repeatedly failing across multiple devices?

This is not just a one-time bug or software glitch. It’s a core hardware issue rooted in the cheap, underperforming 5G modem built into Exynos chips — especially the Exynos 1280. Almost every user of M33, M34, A33, A34, M14 etc. is facing the same 5G drop and unstable VoLTE issues.

What’s worse — instead of accepting the flaw, Samsung keeps asking for logs, restarts, resets, or random video proofs. How can users record a reboot? Are we tech testers or customers?

If Samsung continues ignoring this, people will naturally shift to brands that give Snapdragon + stable modem combo, even at lower prices. This is no longer a software issue — it’s a Samsung hardware failure and it needs public acknowledgment.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer, and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.

Warm Regards,
Samsung Customer Support