Original topic:

Whatsapp video call keep disconnecting

(Topic created on: 12-04-2020 12:42 AM)
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Members_p6NV1wQ
Active Level 1
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Galaxy M

Whatsapp video call disconnects automatically showing this message.  tried everything, the issue still persists.  doesn't happen every time but it's becoming more often day by day. Device, galaxy M51, Oneui 2.5. Mic is ok. Video call with other apps work fine.

20201204_002952.jpg

9 Comments
aarib
Expert Level 2
Galaxy M
exactly ur microphone has some errors or permission denied.. just go to setting>apps>whatsapp> permissions>check microphone is deny.. if its denied just allow it..
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Galaxy M

Every permission is allowed 

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Pcyaa09
Active Level 4
Galaxy M
Same issue here. Tried everything.. nothing worked.
Galaxy M

Have you gone to the service centre with this issue

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Pcyaa09
Active Level 4
Galaxy M
No, they will just reset the phone, format it. No hardware problem as rest all video calling apps like duo is working fine.
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Galaxy M

Do you have YouTube Vanced installed?

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Pcyaa09
Active Level 4
Galaxy M
No I do not. Why?
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Galaxy M

I thought this app is creating the problem

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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We would like to inform you that as you have tried all the steps, we request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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