Original topic:

Whatapp not working

(Topic created on: Tuesday)
51 Views
prak7
Beginner Level 2
Options
Galaxy M
Hi I am using samsung Galaxy M33 5G 
Recently I have update one ui version 7
Android version 15
After that my WhatsApp is not working it shows Connecting only 
Having any solutions for this 
3 Comments
goodthings
Expert Level 5
Galaxy M
It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy M
You're welcome to here.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have mentioned that you are facing the issue with third party apps and if your device other application working fine. So we would request you kindly contact the respective helpline to make sure there is no issue from their end.

However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes