Using earbuds After phone call sound media problem

[Members_dchtlbM]

I have an interesting issue with my phone.  Two issues that I assume are linked.

When I'm listing to any media my Bluetooth works just fine with no issue. However, when I get a phone call the Bluetooth acts fine but once the call is over and I go back to the media the sound is drastically reduced. It only comes back to normal sound level once I turn off and back on the Bluetooth or turn off the phone call option in the Bluetooth setting.

The second part to this is when I'm in the car, the car sometimes automatically thinks it's on a phone call even though I'm not. The other part is similar to the above, the media playing sound level is fine until I get a phone call, after the phone call is over, the car thinks it's still on a phone call, and going back to the media the sound is severely reduced and sounds almost AM style radio only after I turn off the Bluetooth and back on will the sound level return.

I have no idea what is going on or how to fix it, any ideas?

[dj9494]

I am sorry that you are facing this issue. 

I would request you to register your concern in Samsung Members Application. So, the concern team gets back to you as soon as possible. 


Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > support > Send Feedback > Error report/Ask questions). 


Note. please attach the error log file within 15 minutes of the error occurring.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query kindly perform the following steps to resolve your issue.

Reset app preferences: Settings > Apps > More option > Reset App Preferences.

Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

Reset settings: Settings>General Management>Reset> Reset all settings to their default.

Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support