Samsung Galaxy M14

[SrisHari]

Hai anyone using Galaxy M14, found issues in recognizing / USB tethering.. am facing this issue right from day 1 of purchase.

Couldn't able to connect my phone to laptop using USB tethering.. it shows only charging option..

[Dorito]

Get a good quality of usb! That usb cable doesn't support your phone

[SrisHari]

Have bought it from samsungs authorized service center..

[Dorito]

I can understand but still try some different cables of good brand that support pc connection and please don't go for any local cabels that won't work

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.

1. Check connectivity: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

2. Check charger functionality: If different devices charge with the same charger. It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung-approved charger.
Note: We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.

If the device charges with a different charger: It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.

3. Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

4. You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical device inspection. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support